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Product Support Specialist
Join Amplemarket as a Product Support Specialist and become a key member of their Customer Team. This is a fully remote position and candidates can be located anywhere in North and South America.
Here’s why I think this is a great opportunity:
- Grow with a scaling, high-impact team. You’ll join during a pivotal time as the support function expands, AI systems roll out, and customer volume grows. With exposure to operations, product management, and cross-functional initiatives, this role can evolve into leadership, product ops, or customer success pathways.
- Take real ownership. Amplemarket is growing quickly and this role will be expected to help spot opportunities to better serve customers. You’ll have the space (and support) to experiment and drive change.
- AI + customer experience. You'll be part of the future of support by helping bring Amplemarket’s AI-powered support vision to life. You’ll work closely with their own AI tools to improve processes — from faster ticket routing to building smarter self-serve.
The Ideal Candidate
- 2+ years of B2B customer support experience.
- Confident working with Zendesk, JIRA, Slack, and similar tools.
- Experience creating/improving product processes.
- Communicates clearly and empathetically.
Company Highlights
- Remote-first team of ~100 founded by three Portuguese scientists in 2018.
- Backed by top investors like Kleiner Perkins and Armilar Venture.
- Support team (3) reports directly to Product, giving them influence in shaping the user experience.
Interested? Get a warm intro to Amplemarket!
I’m teaming up with the fantastic folks at Hiring Humans to pilot a new way of connecting talented people with the best startups.
It’s simple – you share your interest in a role, and if your profile matches, I’ll introduce you to the company.
For this role, I’m working directly with the hiring manager at Amplemarket, so if you’d like me to put your resume forward, please share below.
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