Founding Customer Support Lead
Junction is looking for a Founding Customer Support Lead to join their team as the first official support hire.
This role offers a great opportunity to:
- Build from the ground up. You'll play a key role in shaping the customer support function at a fast-growing startup. Your work will directly influence how Junction scales and supports its customers.
- Own a wide range of responsibilities. From providing hands-on support to designing internal workflows and creating help documentation, you’ll be doing high-impact work that evolves as the company grows.
- Grow into a leadership role. This is a founding role, which is ideal for someone who wants to build now and lead later. Title and salary can be adjusted based on experience.
The Ideal Candidate
- Must be located on the East Coast.
- Experience scaling support at early-stage companies.
- Technical expertise (SaaS, ideally API troubleshooting).
- Management experience — has led a team before.
- Previous roles in infrastructure companies (payments, high-volume API).
Company Highlights
- Founded by former Babylon Health engineer Maitham Dib.
- Team of 25 from companies like Ro Health, SpaceX, Instacart and Monzo.
- Already profitable and working with clients like Calm and Blueprint. 😉
- Freshly raised $18M Series A backed by Creandum, Y Combinator, Point Nine, and others.
Interested? Get a warm intro to Junction!
I’m teaming up with the fantastic folks at Hiring Humans to pilot a new way of connecting talented people with the best startups.
It’s simple – you share your interest in a role, and if your profile matches, I’ll introduce you to the company.
For this role, I’m working directly with the hiring manager at Junction, so if you’d like me to put your resume forward, please share below.
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