Customer Support Manager
Junction is looking for a Customer Support Manager to join their team as the first official support hire.
This role offers a great opportunity to:
- Build from the ground up. You'll play a key role in shaping the customer support function at a fast-growing startup. Your work will directly influence how Junction scales and supports its customers.
- Own a wide range of responsibilities. From providing hands-on support to designing internal workflows and creating help documentation, you’ll be doing high-impact work that evolves as the company grows.
- Grow into a leadership role. This role has clear potential to evolve into a team lead or Head of Support position as the company scales — ideal for someone who wants to build now and lead later.
The Ideal Candidate
- Must be located on the East Coast.
- Experience scaling support at Series A/B companies.
- Technical expertise (SaaS, ideally API troubleshooting).
- Management experience — has led a team before.
- Previous roles in infrastructure companies (payments, high-volume API).
Company Highlights
- Founded by former Babylon Health engineer Maitham Dib.
- Team of 19 from companies like Ro Health, SpaceX, Instacart and Monzo.
- Already profitable and working with clients like Calm and Blueprint. 😉
- Freshly raised $18M Series A backed by Creandum, Y Combinator, Point Nine, and others.
Interested? Get a warm intro to Junction!
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