I spend my time advising early-stage companies on customer experience strategies and working on some personal projects I’m passionate about.

Advisory Services

When we work together, I focus on building customer experiences that are both scalable and impactful.

Here are a few examples of past work:

→ Cut Loom's contact rates by 175% in two years, saving costs and improving efficiency.

→ Created a comprehensive internal knowledge base at Airbnb to make life easier for support teams and vendors.

→ Helped Loom grow to 25 million users with a flexible, scalable customer experience strategy.

Interested in collaborating?

Current Project: 100 Jobs

The job market is tougher than ever. There are more applications for every job, AI is changing how companies hire, and layoffs are making things even harder.

That’s why one of my big goals for 2025 is to help 100 people find new jobs.

So, I'm starting with what I know best: customer experience roles.

Every week, I’ll share new roles at fast-growing companies to help make the job hunt a little easier.

If you're interested in receiving a weekly newsletter with new opportunities, subscribe below:

Mentoring

I’m a proud mentor in the Startup Lisboa and Portuguese Women in Tech communities.

I'm also involved in the Women Innovators Programme, a joint initiative with the United Nations Development Programme and 4YFN.

🇵🇹 Based in Lisbon, collaborating with brands around the globe.